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Trinity University’s Information Technology Services (ITS) provides technical support to all faculty, staff, and students of Trinity University. ITS is dedicated to supporting the technology needs of all users by providing general information on common technical issues and excellent customer service.
For ITS assistance, fill out the form below, email ITSupport@trinity.edu or call 210.999.7409.
The Virtual Desktop Infrastructure (VDI) allows you to log into your Trinity desktop from anywhere and the Virtual Private Network (VPN) allows your Trinity University-owned device to connect directly to the on-campus network.
Your unique Trinity University Network Credentials are used to control access to most non-google applications and services
Options for recording lectures in and out of classrooms
Canvas is primarily a web-based software; however, any Trinity user can access Canvas on a mobile device from the Canvas Teacher and Student apps.
Provides and develops online and in-person training for ITS products and services.
TUAccess is replacing the TUDevice network and TUGuest.
TUAccess is a Wifi Network for guests, students, faculty, and staff personal devices. Devices like XBox, Playstations, Smart Assistants such as Amazon Echo or Google Home, will need to register using the portal. Devices will be registered once the user logs in to TUAccess. To pre-register devices, go to the Trinity BYOD Registration and Management Portal. The portal must be accessed from a Trinity network.
TUAccess is also available for campus guests. Guests do not have to register devices.
Access technology and other professional development video courses
ITS provides support for classroom technology across campus
Authentication integration is the use of Single Sign-On integration for new systems or currently used applications and systems. Examples include Workday, Zoom, etc. Single Sign-On provides another layer of security to our network.
Qualtrics is a respected and powerful web-based survey system for building and distributing surveys for research. It also includes sophisticated data analysis tools for sifting through survey results.
ITS offers direct faculty consultation services to explore all options and technologies available at Trinity. Instructional designers help faculty think through design, planning, and delivery considerations, emphasizing student engagement and instructor manageability. In addition, instructional designers assist with technical questions about the LMS, lecture capture, video conferencing software, classroom technology, and third-party tools like Poll Everywhere and LinkedIn Learning.