Service Catalog

Categories (10)

Technology Consulting

Consultation regarding what technology (software, hardware, computer, Audio/Visual, Videoconferencing, network equipment) would be best for projects, or department.

Security

How to keep your devices and information secured.

Telecommunications

Create or add additional extensions to the phone, remove extensions from a phone, change caller ID name, add/remove voicemail. Create new voicemail accounts and troubleshoot issues with voicemail

Network

Campus wifi, remote access, printing, and file storage.

Training

Provide and develop online and in-person training for ITS products and services.

Staff/Faculty Printers

Asset Management

Inventory of available equipment

Classroom/Instructional Support

Provide classroom technology equipment support and Lecture Capture setup & course and content retrieval. Perform Digital Media conversion for streaming and course support.

Audio Visual

Install and Configure digital signage and provide training for department content managers. Cable TV service and support for limited locations.

Technology Support and Maintenance

Provide basic hardware support and maintenance to Trinity approved and owned Technology. Support with purchasing licensing and distribution of assets, ITS provides basic support for Trinity approved software. Provide major System Status on the technology.trinity.edu website.

Services (4)

New Student Guide

Technology and account quick-start guide for new Trinity students

Student Guide

Quick links for current Trinity students

Faculty Guide

ITS services and tools for Trinity faculty

Staff Guide

ITS services and tools for Trinity staff