DUO (Multi-Factor Authentication)

We use Duo MFA to protect your information on Trinity’s applications. Duo MFA uses a second source of validation, like a phone or tablet, to verify the user’s identity before granting access. DUO is an application available in the Apple Store or Google Play Store, and its one-time setup per validation device makes it simple and easy to use. 

 

     Set Up DUO (Multi-Factor Authentication)

    Log In Using Duo MFA

           Option 1: Using Duo Push

           Option 2: Using Duo Passcode

     How to add a new device

     How to get help

 

Set Up DUO (Multi-Factor Authentication)

Note: If you change devices, you will have to register the new device. 

 

Step 1: Using your smartphone, visit either the App Store (iOS) or Google Play Store (Android) and download the DUO Mobile app (iOS example below).

 

 

Step 2: Open a web browser on your computer and go to dag.trinity.edu and enter your network credentials

 

 

Step 3: Follow the instructions on the screen. Our examples are for use with a mobile phone:

 

 

Step 4: Once you are at this step, please choose your security code preference. The “Ask me to choose…” option will always prompt you to either use a push notification or to send a text message, whereas the “Automatically send…” option will always send you a push notification via the Duo Mobile app installed on your smartphone.

 

Success: You have installed Duo and are now ready to use it.

 

Log In Using Duo MFA

Option 1: Using Duo Push

Option 2: Using Duo Passcode

 

Option 1: Using Duo Push

(in this example, we are logging into M365, but it will be the same for all systems) 

Step 1: Sign in to the system using Trinity Credentials

Step 2: If you have already signed up for Duo MFA, you will receive a prompt on how to proceed. Select send me a push and go to your device where you should receive a notification. 

Step 3: On your mobile device, you should get a notification like the one below:

 

Step 4: Tap on it, and it will take you to the Duo app asking for approval. Approve, and the login will be complete. Please keep in mind that there is a very short time limit on responding to the request (~12 seconds) to ensure that you are close to your mobile device and are who you claim you are. 

 

 

Option 2: Using Duo Passcode

(in this example, we are logging into M365, but it will be the same for all systems) 

Step 1: Sign in to the system using Trinity Credentials

 

Step 2: If you have already signed up for Duo MFA, you will receive a prompt on how to proceed. Select passcode. 

Step 3: On your mobile device, open the duo application. On Trinity, press the caret, and a code will appear. Press the refresh button next to the code if you need one to be regenerated. 

 

Step 4: Type the code from the Duo application on your phone into the password text box on the duo screen and press login

 

How to add a new device

Step 1: Go to dag.trinity.edu. 

Step 2: Click on Add new device.

Step 3: Select how you would like to authenticate. 

Step 4: Select the type of device you would like to add. 

Step 5: Follow the instructions on the screen. 

 

How to get help

1. New Device

   • We have enabled the Duo Instant Restore (which requires a user to set it up on their device), allowing Mobile App settings to be backed up and restored on a new or replacement device.

   • Currently, there is no way to self-register a new or replacement device if Duo Instant Restore isn’t enabled, so if you need to set up a new device, please reach out to ITS to reset the account.

 

2. Account Lockout

   • If a user locks out their Duo account (10 failed attempts), they will need to reach out to ITS to have the account reset.