DUO (Multi-Factor Authentication)

We use Duo MFA to protect your information on Trinity’s applications. Duo MFA uses a second source of validation, like a phone or tablet, to verify the user’s identity before granting access. DUO is an application available in the Apple Store or Google Play Store, and its one-time setup per validation device makes it simple and easy to use. 

 

     Set Up DUO (Multi-Factor Authentication)

    Log In Using Duo MFA

           Option 1: Using Duo Push

           Option 2: Using Duo Passcode

     How to add a new device

     How to get help


 

Set Up DUO (Multi-Factor Authentication)

Note: If you change devices, you must register the new device

Part one must be completed on a computer browser, and part two on a mobile device and on a computer browser. 

 

Part One (must be completed on a computer browser)

Step 1: Open a web browser on your computer and go to dag.trinity.edu.

 

Step 2: Enter your network credentials, and click on Log in.

 

Step 3: Click on Start setup.

 

Step 4: Follow the instructions on the screen. 

Our examples are for use with a mobile phone.

 

Once you get to this screen, leave the page open but proceed to Part Two

 

Part Two (must be completed on a mobile device and on a computer browser)

Step 1: Using your smartphone, visit either the App Store (iOS) or Google Play Store (Android) and download the DUO Mobile app (iOS example below).

 

Step 2: Go back to the last screen on the computer browser and click on Continue

 

Step 3: Once you are at this step, please choose your security code preference and click Continue to Login

  1.  The “Ask me to choose…” option will always prompt you to either use a push notification or to send a text message.

  2. The “Automatically send…” option will always send you a push notification via the Duo Mobile app installed on your smartphone.

 

 

Success: You have successfully installed Duo and are now ready to use it.

 

Log In Using Duo MFA

Option 1: Using Duo Push

Option 2: Using Duo Passcode

 

Option 1: Using Duo Push

(in this example, we are logging into M365, but it will be the same for all systems) 

Step 1: Sign in to the system using Trinity Credentials

Step 2: If you have already signed up for Duo MFA, you will receive a prompt on how to proceed. Select send me a push and go to your device where you should receive a notification. 

Step 3: On your mobile device, you should get a notification like the one below:

 

Step 4: Tap on it, and it will take you to the Duo app asking for approval. Approve, and the login will be complete. Please keep in mind that there is a very short time limit on responding to the request (~12 seconds) to ensure that you are close to your mobile device and are who you claim you are. 

 

 

Option 2: Using Duo Passcode

(in this example, we are logging into M365, but it will be the same for all systems) 

Step 1: Sign in to the system using Trinity Credentials

 

Step 2: If you have already signed up for Duo MFA, you will receive a prompt on how to proceed. Select passcode. 

Step 3: On your mobile device, open the duo application. On Trinity, press the caret, and a code will appear. Press the refresh button next to the code if you need one to be regenerated. 

 

Step 4: Type the code from the Duo application on your phone into the password text box on the duo screen and press login

 

How to add a new device

Step 1: Go to dag.trinity.edu

Step 2: Click on Add new device.

Step 3: Select how you would like to authenticate. 

Step 4: Select the type of device you would like to add. 

Step 5: Follow the instructions on the screen. 

 

How to get help

  1. New Device

    • We have enabled the Duo Instant Restore (which requires a user to set it up on their device), allowing Mobile App settings to be backed up and restored on a new or replacement device.

    • Currently, there is no way to self-register a new or replacement device if Duo Instant Restore isn’t enabled, so if you need to set up a new device, please reach out to ITS to reset the account.

 

  1. Account Lockout

    • If a user locks out their Duo account (10 failed attempts), they will need to reach out to ITS to have the account reset.

 

Details

Service ID: 52547
Created
Wed 9/14/22 11:02 AM
Modified
Tue 6/27/23 10:04 AM