DUO (Multi-Factor Authentication)

We use Duo MFA to protect your information on Trinity’s applications. Duo MFA uses a second source of validation, like a phone or tablet, to verify the user’s identity before granting access. DUO is an application available in the Apple Store or Google Play Store, and its one-time setup per validation device makes it simple and easy to use. 

 

  Set Up DUO (Multi-Factor Authentication)

  Log In Using Duo MFA

           Option 1: Using Duo Push

           Option 2: Using Duo Passcode

  How to get help

 

 

Set Up DUO (Multi-Factor Authentication)

Note: If you change devices, you must register the new device. 

Part one must be completed on a computer browser, and part two on a mobile device and on a computer browser. 

 

Part One

Step 1: Open a web browser on your computer and go to https://trinityu.login.duosecurity.com.

 

Step 2: Enter your email address and click on Next.

 

Step 3: Enter your password, and click on Log in.

 

Step 4: You will see a series of screens; read them and click Next on all of them. 

 

 

Step 5: You will get to a screen where you can select how you want to login to Duo. We recommend selecting Duo Mobile.

The example below is for Duo mobile.

 

Step 6: Enter your phone number and click Continue. 

 

 

Step 7: Confirm your phone number, and click Yes, it’s correct. 

 

Step 8: Download the Duo mobile app on your mobile device, and click Next. 

 

Part Two

Step 9: Follow the instructions on the Duo mobile app. 

 

Log In Using Duo MFA

Option 1: Using Duo Push

Option 2: Using Duo Passcode

 

Option 1: Using Duo Push

(in this example, we are logging into M365, but it will be the same for all systems) 

Step 1: Sign in to the system using Trinity Credentials

Step 2: If you have already signed up for Duo MFA, you will receive a prompt on how to proceed. Select send me a push and go to your device where you should receive a notification. 

Step 3: On your mobile device, you should get a notification like the one below:

 

Step 4: Tap on it, and it will take you to the Duo app asking for approval. Approve, and the login will be complete. Please keep in mind that there is a very short time limit on responding to the request (~12 seconds) to ensure that you are close to your mobile device and are who you claim you are. 

 

 

Option 2: Using Duo Passcode

(in this example, we are logging into M365, but it will be the same for all systems) 

Step 1: Sign in to the system using Trinity Credentials

 

Step 2: If you have already signed up for Duo MFA, you will receive a prompt on how to proceed. Select passcode. 

Step 3: On your mobile device, open the duo application. On Trinity, press the caret, and a code will appear. Press the refresh button next to the code if you need one to be regenerated. 

 

Step 4: Type the code from the Duo application on your phone into the password text box on the duo screen and press login

 

 

How to get help

1. New Device

   • We have enabled the Duo Instant Restore (which requires a user to set it up on their device), allowing Mobile App settings to be backed up and restored on a new or replacement device.

   • Currently, there is no way to self-register a new or replacement device if Duo Instant Restore isn’t enabled, so if you need to set up a new device, please reach out to ITS to reset the account.

 

2. Account Lockout

   • If a user locks out their Duo account (10 failed attempts), they will need to reach out to ITS to have the account reset.