Users
Availability
How to use
How to get help
Trinity Faculty and Staff.
Trinity uses a Cisco Voice Over Internet Protocol (VoIP) telephone system for all on-campus voice communications, including the phones found in campus offices.
All users should receive voicemail as voice messages to their Tmail inbox. All temporary/reset voicemail passwords will be 123987.
If you want to access your voicemail, click on the voicemail button on the phone. Follow the directions given by Unity.
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Call Unity and Log-on
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Key
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To hear a new message
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1
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Sending a message
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2
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Reviewing a message
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3
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Setup options
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4
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Keys to Press During a Message
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Key
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To repeat a message
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1
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To save the message
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2
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To delete the message
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3
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To change the volume
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5
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To reverse a message
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7
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To pause/continue a message
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8
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To fast forward a message
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9
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Key to Press after a Message
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Key
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To delete a message
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3
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To reply to a message
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4
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To forward a message
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5
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To mark a message as new
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6
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To deliver to a fax machine
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8
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To hear a message summary
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9
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Shortcuts for Mailbox Options
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Key
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To change your greeting
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4-1-1
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To change call transfer
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4-1-2
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To change message notification
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4-2-1
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To access full or brief menus
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4-2-3
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To change password
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4-3-1
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To change the recorded name
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4-3-2
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To change directory listing status
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4-3-3
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To record and alternate greeting
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4-1-1-2-1
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To switch from standard greeting to alternate greeting
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4-1-1-2-2
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To switch back to your standard greeting
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4-1-1-2-2
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Tips
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Key
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For the Trinity University Operator
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0
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To cancel or back up
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*
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To skip or move ahead
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#
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Accessing Voice Mail Messages from off Campus
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Key
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Local callers dial
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210-999-8888
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Long-distance callers dial
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1-210-999-8888
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If you forgot your voicemail password or have questions about voicemail, please contact the ITS Service Desk at ITSupport@trinity.edu or x7409.