Open a google chrome web browser and type in remote.trinity.edu
Login using your Trinity credentials
Click on the representative that you are working with.
Click on the file folder in the bottom left corner of the web browser and download the Bomgar application.
Accept the statement allowing the TSS representative to have access to your computer
Once troubleshooting has been completed, the session will be closed and you will be given a screen prompt to view or download the chat transcript alongside a chance to fill out a survey with how your interaction went with the representative.