Log In Using Duo MFA

In this article, we will show two ways to log into a system that requires Duo MFA: 

Option 1: Using Duo Push

Option 2: Using Duo Passcode

Option 1: Using Duo Push

(in this example we are logging into M365, but it will be the same for all systems) 

Step 1: Sign in to the system using Trinity Credentials

Step 2: If you have already signed up for Duo MFA you will receive a prompt for how to proceed.  Select send me a push and go to your device where you should receive a notification. 

Step 3: On your mobile device you should get a notification like the one below:

Step 4: Tap on it and it will take you to the Duo app asking for approval. Approve and the login will be complete. Please keep in mind that there is a very short time limit on responding to the request (~12 seconds), this is to ensure that you are close to your mobile device and are who you claim you are 😊

 

Option 2: Using Duo Passcode

(in this example we are logging into M365, but it will be the same for all systems) 

Step 1: Sign in to the system using Trinity Credentials

Step 2: If you have already signed up for Duo MFA you will receive a prompt for how to proceed.  Select passcode. 

Step 3: On your mobile device open the duo application. On Trinity press the carrot and a code will appear. Press the refresh button next to the code if you need one to be regenerated. 

Step 4: Type the code from the Duo application on your phone into the password text box in the duo screen and press log in

 

Need Help? 

You may experience issues with Duo if: 

  1. New Device
    • We have enabled the Duo Instant Restore (which requires a user to set it up on their device) which will allow Mobile App settings to be backed up and restored on a new or replacement device
    • Currently, there is no way to self-register a new or replacement device if Duo Instant Restore wasn't enabled, so if you need to set up a new device, please reach out to ITS to have the account reset
  2. Account Lockout
    • If a user locks out their Duo account (10 failed attempts), they will need to reach out to ITS  to have the account reset

For help setting up DUO check out this link.

 

Details

Service ID: 47546
Created
Mon 11/30/20 7:53 AM
Modified
Tue 8/17/21 9:25 AM