Reporting Issues

Outages

Faculty, staff, and students can report ITS system outages, network/wifi outages, or error messages by calling the HelpDesk at x7409 or sending an email with a detailed description of the issue (and a screenshot if possible) to helpdesk@trinity.edu.

Please remember to check your email and the ITS Facebook or Twitter account before reporting an issue in case it was a planned outage.

 

Website or Service Catalog Errors

Anyone can report ITS website or Service Catalog broken links, error messages, or inaccuracies directly to Courtney Cunningham (x7456).

 

Workstation Issues

Faculty and staff can report issues with Trinity-owned computers, tablets, or phones by calling the HelpDesk at x7409 or sending an email with a detailed description of the issue to helpdesk@trinity.edu.

 

Classroom Technology Issues

Faculty can report issues with standard classroom technology equipment or equipment you have checked out from ITS by contacting the HelpDesk at x7409 or sending an email with a description of the issue to helpdesk@trinity.edu

 

Lab Issues

Faculty, staff, and students can report issues with computer lab equipment by calling the HelpDesk at x7409 or sending an email with a description of the issue to helpdesk@trinity.edu

 

Personal Device Issues

Personal devices are not generally supported by ITS for faculty and staff. We highly recommend faculty, staff, and students use the warranty that came with their personal device for hardware support. Alternatively, help can also be sought from independent computer repair businesses.